Shipping Information
COVID-19 IMPORTANT SHIPPING NOTICE:
We are still shipping to most countries, though there are delays with all postal services. We recommend selecting Express Shipping where possible, as Express Shipments are prioritised by the postal services. Common services we use: USPS. Also note the delivery times are out of our control. We appreciate your patience as there are delayed shipping times globally.
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There are a few reasons for the delays including social distancing measures in place in warehouse & distribution centres which lengthens processing time where manual handling is necessary. A huge increase in online orders as in-store shopping has decreased drastically (we are seeing near Christmas-time order volumes). And there being a significantly reduced number of domestic & international flights which postal services rely on to ship cargo interstate & internationally.
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If you have any further questions… the easiest way to get in contact with us is by emailing order@arnaldowilson.com or DMing the @arnaldowilson_ Instagram account.
WHICH POSTAL SERVICE DO YOU USE?
Most of our products are shipped using eParcel International. You will be able to Track your item with the link we send to your email & also with your local postal service. Your local postal service is the geographical area delivery service in your country/region. Eg. USPS for USA.
PRODUCTFULFILLMENT TIME
PRINTS 1-5 Business Days
FRAMES Allow 2 Weeks.
Print needs to cure before framing to avoid fogging.
ESTIMATED SHIPPING TIMES:
(Please note, if you need something by a particular date, please email us and we will let you know which option to choose!) The below times are business days. IMPORTANT: Please add the fulfilment times above.
DESTINATION STANDARD EXPRESS
USA 🇺🇸 5-10 Business Days Days 3-5 Business Days
"RETURN TO SENDER"
Important: Please Follow the tracking info we send you. If the customer is not home (or at work) to receive the parcel and it is taken back to the local post office and not collected within your local post offices allowed holding period, they will return your product back to us (which we have to pay for). So make sure you collect your parcel swiftly. If you don't the customer is responsible for paying a reshipment fee to have the product reshipped to you.
RETURN & EXCHANGE POLICY
As all of our products are custom-made and we have such a large range of product types and variations — we may not be able to accept a return. If you accidentally ordered the wrong thing, please email order@arnaldowilson.com before it is sent out. Check your cart when purchasing to make sure you order the correct size etc.
In the unlikely event that your item is damaged in transit please email order@arnaldowilson.com so we can both cry and then arrange a replacement.